FAQs
Frequently Asked Questions
What if my tracking says “Delivered,” but I haven’t received my package?
Your package may still be nearby or on its way! We recommend checking around your mailbox, front entrance, porch, garage area, or any other common delivery locations around your home. Occasionally, tracking updates can appear before the package is fully received.
If you’d like, you can also reach out to your local post office or delivery carrier for additional delivery details.
If your package still hasn’t turned up, please contact us right away! We’re always happy to help and will work with you to make things right, including arranging a replacement or refund if needed.
What if my tracking is delayed or my package is being returned to the sender?
No worries — we’re here to help! If your tracking has stopped updating, is experiencing delays, or shows that the package is being returned to sender, please reach out to our Customer Service team as soon as possible so we can look into it for you.
Click here to contact us and we’ll be happy to assist you.
Why hasn’t my tracking updated in a while?
No worries — tracking updates can sometimes take a little time, especially while packages are moving between shipping hubs or during transit across regions. In some cases, tracking may pause temporarily before the next update appears.
We recommend checking your tracking information every 3–5 days for the latest shipping updates and delivery progress.
Rest assured, your order is still on its way, and we appreciate your patience while it makes its journey to you!
Can I make special delivery requests, such as scheduled delivery or a designated delivery time?
At this time, we’re unable to arrange special delivery requests such as scheduled delivery dates or specific delivery times directly through our shipping process.
However, once your package is in transit, you may be able to coordinate these options with your local post office or delivery carrier, depending on the services available in your area.
We appreciate your understanding and are always here if you need any additional assistance with your order!
Seeing the future shouldn’t depend on the economy.
At EyeKind, we believe clear vision is a human right and not some sort of a luxury. Founded in 2026, EyeKind was created for people who refuse to let hard times blur their future. Whether the world feels uncertain, budgets feel tight, or life throws curveballs, you still deserve eyewear that helps you move forward with confidence.
We design quality, durable, stylish eyeglasses and supplies at prices that stay within reach. No inflated markups. No confusing jargon. No pressure. Just honest value, thoughtful design, and lenses that help you see your next chapter clearly.
Our mission is simple:
Be kind to your eyes. Be kind to your wallet. Be kind to your future.
EyeKind is built for real people; students, parents, creators, workers, dreamers who need eyewear that works and plays as hard as they do. We’re here to make vision care accessible, transparent, and empowering, because even when times are rough, you still deserve to see the road ahead.